Get in Touch
We love hearing from you. Whether you have a question about our products, need help with your order, or want to explore wholesale opportunities, our team is here to assist.
Track Order
Packaging & Delivery
FAQ Services
Returns Policy
Find Us
79 Antelope Rd, London SE18 5QG
Support
Call: 07747 543249
Email:admin@toilasempire.com
Working hours
Mon - Fri: 08:30 - 20:00
Sat & Sun: 09:30 - 21:30
Have Any Question?
We’re here to help. Whether you want more details about our hair collections, need assistance with an order, or just want styling advice, our team is only a message away.
✨ Fast Replies on Instagram DM @toilasempire
✨ Customer Support via email at admin@toilasempire.com
✨ Worldwide Assistance for shipping, wholesale, and custom requests
Your satisfaction means everything to us, so don’t hesitate to get in touch.
Frequently Asked Questions
Yes, we offer both nationwide and worldwide shipping. Delivery times vary depending on location, and tracking details are always provided.
All our hair is 100% Vietnamese DD human hair. It is raw, thick, soft, and long-lasting. We offer natural colour hair in bone straight and curly textures, with the option to add colour for an extra £50.
For hygiene reasons, we do not accept returns or exchanges once the product has been opened or used. Please see our Refund & Returns Policy for full details.
Yes, installment plans are available. A 50% deposit is required upfront, with the balance to be completed within one month.
Yes, we cater to bulk and wholesale orders. Contact us directly for pricing and arrangements.
You can place an order directly through our website or send us a DM on Instagram @toilasempire. Select your preferred length, closure, or frontal and complete payment to secure your order.
Treat it as you would your own hair. Use sulfate-free shampoo, condition regularly, and protect it during heat styling. With proper care, our hair lasts a long time and can be reused.
Yes, we also offer luxury handbags and stylish gym wear collections.
